Data Sharing
We share anonymised data with payment partners and game providers only to improve service. We never sell personal information to advertisers or data brokers.
LEGAL REFERENCE
Your Privacy Matters to Us
We built bambuhoki around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
Policy Overview & Jurisdiction
bambuhoki operates under applicable laws in supported regions across Indonesia. We collect personal data—your name, email, phone number and payment details—only to verify your account, process transactions via DANA, OVO, GoPay and QRIS, and deliver our platform services. We do not sell your information to third parties. Your data is encrypted and stored securely. Where local law permits, we may share anonymised
usage patterns with our payment partners and game providers to improve service quality and detect fraud.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Questions & Support
Email Support
Contact our privacy team at [email protected] with any questions about how we handle your data, account information or payment history.
In-App Help
Open your account settings and navigate to Privacy & Security to review your data preferences, download your information or request account closure.
Legal Requests
If you have concerns about data handling or wish to exercise your rights under local law, reach out to our legal team via the contact form on this page.
REVIEW SIGNALS
Why Your Privacy Is Protected Here
Encryption Standard
All account data and payment transactions are encrypted using industry-standard TLS protocols. Your DANA, OVO, GoPay and QRIS details never touch our servers unencrypted.
Third-Party Audits
We undergo regular security audits by independent firms to verify our data handling practices meet international standards and local Indonesian regulatory requirements.
Fraud Detection
Our systems monitor account activity in real time to detect unusual login patterns, unauthorised transactions and suspicious payment flows across DANA, OVO, GoPay and QRIS channels.
Data Minimisation
We collect only the information needed to verify your identity, process your deposits and withdrawals, and comply with local law. No unnecessary data is stored.
Retention Policy
Account data is retained for the duration of your membership plus a compliance period. Closed accounts are anonymised within 90 days unless local law requires longer retention.
Transparent Updates
When we update this policy, we notify you via email and in-app message. Material changes require your explicit consent before they take effect.
PLATFORM COMPARISON
How Our Privacy Stance Compares
Cookie Use
We use cookies to remember your login session and preferences. You can disable non-essential cookies in your browser; essential cookies keep your account secure.
Third-Party Links
Our platform links to external sportsbook feeds and game provider sites. We are not responsible for their privacy practices; review their policies separately.
Account Deletion
You can request permanent account closure anytime. We delete your personal data within 90 days, though transaction records may be retained for compliance.
Payment Security
DANA, OVO, GoPay and QRIS transactions are processed by certified payment gateways. We do not store your wallet credentials; only transaction IDs are logged.
Children's Data
bambuhoki is for users 18 and older. We do not knowingly collect data from minors. If we discover a child's account, we close it immediately.
International Transfers
Your data is stored on servers in supported Indonesian regions. We do not transfer personal information outside Indonesia unless required by law.
SERVICE CONTEXT
What Defines Our Privacy Approach
Account Verification
We verify your identity once during signup using your phone...
Session Security
Your login session expires after 30 minutes of inactivity. You...
Payment Audit Trail
Every deposit and withdrawal via DANA, OVO, GoPay or QRIS...
Withdrawal Verification
When you request a withdrawal, we send a confirmation code...
Lobby Preferences
Your game history, favourite slots and sportsbook bets are stored...
Dispute Resolution
If you dispute a transaction or believe your account was...
Privacy Policy Questions
We never store your wallet credentials. Payment details are encrypted and transmitted directly to our certified payment gateway. Only transaction IDs and amounts are logged in your account history. Your payment provider handles credential storage and security.
Yes. Log into your account, go to Settings > Privacy & Security, and select Download My Data. We compile your profile information, transaction history and game activity into a file within 7 business days.
Your personal information is anonymised within 90 days of closure. Transaction records required for compliance are retained for up to 7 years. You can request permanent deletion of non-compliance data by contacting [email protected].
We use essential cookies to maintain your login session and remember your preferences. Non-essential cookies track your lobby behaviour to improve recommendations. You can disable non-essential cookies in your browser settings without losing account access.
Only our support team and fraud-detection systems access your data when needed. Game providers see only your game activity, not your personal details. Payment partners see only transaction data required to process DANA, OVO, GoPay and QRIS transfers.
We review this policy quarterly and update it when local law changes or our practices evolve. Material changes are announced via email and in-app notification. You must accept updates before they take effect.
Change your password immediately and contact [email protected]. We will review your login history, freeze suspicious activity and help you secure your account. If funds were transferred, we investigate and restore them if fraud is confirmed.